Exchange & Refunds Policy - Mahroze

All items are carefully checked prior to dispatch to ensure that your purchase is in excellent condition. If you are still not satisfied or any item delivered is found broken, then you can exchange or return it within seven days of purchase and you will receive 100% FULL PAYMENT BACK.

Acceptance for exchange or refund is subject to the following conditions:

  • An Item must be unused and in perfect condition, in its original packaging and the original receipt of the item must be given.

Exchange & Refund Procedure under Mahroze:

  • Customer will pay the return delivery charges ( 300 PKR EST ) in case of refund or exchange, if he or she didn't like the product or there was a size issue. We have mentioned all product sizes on the product page. 
  • Mahroze will only pay the return delivery charges if the item delivered was broken. 
  • Contact Mahroze customer officer via email at wecare@mahroze.com or WhatsApp message at 00 92 3 111 222 670.
  • Deliver us the items back through any courier service at our address given by the support officer.
  • The refunded amount will be transferred back in 24 hours through Bank Transfer, EasyPaisa and JazzCash.


Our customer service officer will confirm if you are still eligible to exchange or return your purchase, and will provide you with an exchange invoice number. The article will still be subjected to a physical examination by representatives after it has been received by the company.

You can contact our customer support officer via email at wecare@mahroze.com or WhatsApp Message at 00 92 3 111 222 670.

We are unable to assume liability for damage or loss during transport, so please send it in its original packing and through a reputable courier company.