Frequently Asked Questions (FAQ)

About Us:

Where is your outlet?

We do not have any outlets. We online sell jewellery online.

How can I contact you?

You can call or WhatsApp us at 00 92 3 111 222 670 and email on wecare@mahroze.com.

Orders:

How can I cancel my order?

If you want to cancel your order, email us at wecare@mahroze.com or WhatsApp us at 0092 3111 222 670.

How do I track my order?

If you want to track your order, let us know on our WhatsApp number 00 92 3111 22 670. We will provide you with your tracking number.

Shipping:

Do you ship worldwide and how long does long it take for international shipment?

Yes, we ship worldwide through DHL, and it will take almost 3 to 5 days to be shipped internationally. 

In how many days, do you ship in Pakistan?

We do free shipping all over Pakistan in 2 to 4 days.

Do you provide nice packaging?

Yes, we will ship your order in a luxury bag with a product box. We will also send jewellery caring tips with jewellery care cloth.

Payment:

Are there any shipping charges for international customers?

Yes, there are minimum shipping charges for international customers which will be calculated during the checkout on the website. View charges here: https://mahroze.com/pages/shipping-rates

What payment methods international customers can use?

International customers can pay us through the credit or debit card during checkout. Our payment procedure is secured, so you do not need to worry about it.

What are your shipping charges for Pakistan?

We do free shipping all over Pakistan.

What payment methods can customers use from Pakistan?

Customers from Pakistan can pay through their Credit or Debit Card, Bank Transfer, JazzCash, EasyPaisa, or the can avail free cash on delivery service.

Do you have any free international shipping package?

Yes, we will do free international shipping above $100 USD shopping.

Exchange & Refund Policy:

Do you offer free exchange?

Yes, we will exchange anything within 7 days of shipment. 

Will you guys refund if I don't like your jewellery?

Yes we will refund your money within 7 days of shipment.

For more information, please email us on wecare@mahroze.com or WhatsApp us at 00 92 3 111 222 670.

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