All items are carefully checked before dispatch to ensure that your purchase is in excellent condition. If you are still not satisfied or an item delivered is found broken, then you can exchange or return it within seven days of purchase, and you will receive a 100% FULL REFUND ( Not applicable on Perfume Collection ).
However, for a product to be successfully refunded or exchanged :
- The item must be unused.
- It should be in its original packaging
- The receipt should also be on display.
Our Refund and Exchange Procedure:
- If a customer does not like the product, then they are requested to pay the return delivery charges (300 RS)
- Mahroze will only pay the return delivery charges if the item delivered was broken.
- Contact Mahroze customer officer via email at firstname.lastname@example.org or WhatsApp message at 00 92 3 111 222 670.
- Deliver us the items back through any courier service at our address given by the support officer.
- The refunded amount will be transferred back in 24 hours through Bank Transfer, EasyPaisa and JazzCash.
Where is your outlet?
We do not have any outlets. We sell jewellery online.
How can I contact you?
You can call or WhatsApp us at 00 92 3 111 222 670 and email at email@example.com.
What to do if I want to know something about my desired product?
If you have any queries, feel free to give us a call or Whatsapp at 0092 3111 222 670. You can also DM us on our Instagram or Facebook page. Our customer support manager is always there to help you.
How can I place my order?
If you want to place an order, you can book your order on our website, or you can also DM us on Instagram or send us a message on WhatsApp.
How can I cancel my order?
If you want to cancel your order, email us at firstname.lastname@example.org or WhatsApp us at 0092 3111 222 670.
How do I track my order?
If you want to track your order, let us know on our WhatsApp number 00 92 3111 22 670. We will provide you with your tracking number.
Do you ship worldwide and how long does long it take for international shipment?
Yes, we ship worldwide through DHL, and it will take almost 3 to 5 days to be shipped internationally.
In how many days do you ship in Pakistan?
We do free shipping all over Pakistan in 2 to 4 days.
Do you provide good packaging?
Yes, we provide luxury packaging to all our customers. It includes a Mahroze bag, a beautiful box for your product alongside caring tips and a care cloth.
Are there any shipping charges for international customers?
Yes, there are minimum shipping charges for international customers that will get calculated during the checkout on the website. View charges here: https://mahroze.com/pages/shipping-rates
What payment methods international customers can use?
International customers can pay us through credit or debit card during checkout. Our payment procedure is secured, so you do not need to worry about it.
What are your shipping charges for Pakistan?
We do free shipping all over Pakistan.
What payment methods can customers use from Pakistan?
Customers from Pakistan can pay through their Credit or Debit Card, Bank Transfer, JazzCash, EasyPaisa, or they can avail of free COD (Cash on delivery)
Do you have any free international shipping package?
Yes, we will do free international shipping above $100 shopping.
EXCHANGE & REFUND POLICY:
Do you offer free exchange?
Yes, we will exchange anything within 7 days of shipment.
Will you guys refund me if I don't like your jewellery?
Yes, we will refund your money within 7 days of shipment.